I have my Shaw Modem plugged into a small switch which theoretically gives me an option to consume a 2nd IP address from their network as is part of my service plan.
I used to do it.
I try last night to do it. I’m getting this:
23:51:25.000367 IP 0.0.0.0.bootpc > 255.255.255.255.bootps: BOOTP/DHCP, Request from ##:##:##:##:##:## (oui Unknown), length: 300
Hmmm. That’s weird, why would the upstream DHCP server not grant a second email address?
I call Shaw.
@ 5:55 a.m. this morning - thinking that it would be a great time to call.
45 minutes of my cell time used to hear their pre-gained jazz music that is irritating and NOT soothing later I give up.
Why do they do this? I used to be able to no problem and suddenly now it changes?
I check my service plan - yes I can have 2 ip address… Oh oh… Wait.
I have to CONTACT the service group in order to make this happen.
Well G I think I tried that.
< shakes head >
Frustrating. Very Frustrating.
– rob.
PS:
Normally I rage to end on these things in my emails. Here is the one that I crafted.
This is a general comment and a question.
My general comment is after getting up at 5:55 a.m. this morning to call your residential internet support group and being on hold for 45+ minutes that that route for support is worthless. Surely the volume of call traffic was not beyond capable handling that EARLY in the morning.
NOTE: The elevator music for the hold is pre-gained a tad bit to much. The fuzz it creates is irritating and definitely not doing what the purpose meant to.
Now my question - a simple one. Can I get my account configured for a second IP address?
It says I can here: http://www.shaw.ca/en-ca/ProductsServices/Internet/High-Speed/
**To activate a second IP address, please request at time of booking installation or contact Internet Technical Support.
Which I attempted at 5:55 a.m. as I mentioned.
As well this morning while looking at this page: https://secure.shaw.ca/apps/secure/Onlineordering/onlineordering.aspx I got a system error from your site: Server Error in ‘/Apps/Secure’ Application.
These things are really disappointing and disheartening to me. I would hope at some point you can look at these for a potential fix to improve your customer relations.